Terms of Service

Last updated on January 21, 2026.

These Terms of Service ("Terms") govern your access to and use of the AI-powered captioning, transcription, and related services (collectively, the "Services") provided by DoneByAI s.r.o., IČO: 23610361, a company organized under the laws of the Czech Republic ("DoneByAI," "we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Definitions

  • "Account" means your registered account to access and use the Services.
  • "Content" means any audio, video, text, images, or other materials you upload, submit, or transmit through the Services.
  • "Output" means the captions, transcripts, translations, or other results generated by our Services from your Content.
  • "Subscription" means your paid plan for accessing the Services.
  • "User" or "you" means any individual or entity accessing or using the Services.

2. Account Registration

To access certain features of our Services, you must create an Account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your Account information.
  • Keep your password confidential and secure.
  • Accept responsibility for all activities that occur under your Account.
  • Notify us immediately of any unauthorized use of your Account.

We reserve the right to suspend or terminate your Account if any information provided is inaccurate, false, or incomplete.

3. Services and License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal purposes.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will endeavor to provide reasonable advance notice for material changes.

4. Subscriptions and Payment

4.1 Fees

Access to certain features requires a paid Subscription. Fees are as stated on our pricing page at the time of purchase. All fees are quoted in the currency specified and are exclusive of applicable taxes unless otherwise stated.

4.2 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). You authorize us to charge your designated payment method for all fees due.

4.3 Renewal and Cancellation

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period.

4.4 Refunds

Fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you believe you are entitled to a refund, please contact us at jiri@banditshq.com.

5. Your Content

5.1 Ownership

You retain all ownership rights in your Content. We do not claim ownership of any Content you upload to the Services.

5.2 License to Us

By uploading Content, you grant us a limited, non-exclusive, worldwide license to process, store, and transmit your Content solely for the purpose of providing the Services to you. This license terminates when you delete your Content or close your Account.

5.3 Content Restrictions

You agree not to upload, transmit, or share Content that:

  • Violates any applicable law, regulation, or third-party rights.
  • Contains malware, viruses, or other harmful code.
  • Is defamatory, obscene, threatening, or otherwise objectionable.
  • Infringes intellectual property rights of others.
  • Contains personal data of third parties without proper authorization.

6. Acceptable Use

You agree not to:

  • Use the Services for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to the Services or related systems.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Reverse engineer, decompile, or disassemble any part of the Services.
  • Use the Services to develop a competing product or service.
  • Resell, sublicense, or redistribute the Services without our written consent.
  • Use automated systems to access the Services in a manner that exceeds reasonable use.
  • Remove or alter any proprietary notices or labels on the Services.

7. Intellectual Property

The Services, including all software, algorithms, models, designs, trademarks, and documentation, are owned by DoneByAI or our licensors and are protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

You own all rights in the Output generated from your Content. However, you may not use Output to train competing AI models without our express written permission.

8. Data Processing and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. For enterprise customers processing personal data through our Services, we offer a Data Processing Agreement upon request.

9. Confidentiality

We treat your Content as confidential and will not access, use, or disclose it except as necessary to provide the Services, comply with applicable law, or as otherwise permitted by these Terms. Enterprise customers with zero-retention enabled will have their Content deleted immediately after processing.

10. Service Level Agreement

For customers on Enterprise plans, we provide a Service Level Agreement (SLA) guaranteeing 99.9% uptime. Details of the SLA, including credit policies for downtime, are provided separately to Enterprise customers.

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that the Services will perform substantially in accordance with our documentation. If the Services do not conform to this warranty, your exclusive remedy is for us to use commercially reasonable efforts to correct the non-conformance.

11.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

AI-generated outputs may contain errors. You are responsible for reviewing and verifying all Output before use.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DONEBYAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These limitations apply regardless of the legal theory upon which the claim is based, even if we have been advised of the possibility of such damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless DoneByAI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Services.
  • Your Content or any Output derived from your Content.
  • Your violation of these Terms.
  • Your violation of any third-party rights.

14. Term and Termination

14.1 Term

These Terms remain in effect until terminated by either party.

14.2 Termination by You

You may terminate your Account at any time by contacting us or using the Account settings.

14.3 Termination by Us

We may suspend or terminate your access to the Services immediately if you breach these Terms, fail to pay fees when due, or engage in conduct that we determine is harmful to us, other users, or third parties.

14.4 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We may delete your Content and Account data after a reasonable retention period, unless retention is required by law. Provisions that by their nature should survive termination will survive.

15. Modifications to Terms

We may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated via email or through the Services. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Czech Republic, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved exclusively by the competent courts of the Czech Republic.

For EU consumers, this does not affect your rights under mandatory consumer protection laws of your country of residence.

17. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between you and DoneByAI regarding the Services.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

18. Contact Us

If you have any questions about these Terms, please contact us:

DoneByAI s.r.o.
IČO: 23610361
Email: jiri@banditshq.com
Website: banditshq.com